In case the product has been returned by the end consumer due to quality or any other issues, the Merchant / Seller shall take appropriate steps and initiate fresh delivery of the products. It shall be the duty of the Merchant / Seller to make sure that quality products are delivered and in case a customer wishes to return the product, the Merchant / Seller shall arrange to take the return of the product and deliver the products again.

In case of cancellation by the customer due to quality issues, the amount will be refunded by the merchant/seller. Once the cancellation is requested, it might take up to 15 days for the refund to be processed. The refunds for all eligible cancellations will be made via the payment method used at the time of purchase, with the exception of cash payments under the “Pay on Delivery” payment method. All communications regarding refunds should be sent to admin@verce.in.