In case the product has been returned by the end consumer due to quality or any other issues, the Merchant / Seller shall take appropriate steps and initiate fresh delivery of the products. It shall be the duty of the Merchant / Seller to make sure that quality products are delivered and in case a customer wishes to return the product, the Merchant / Seller shall arrange to take the return of the product and deliver the products again.
- Contact our customer service team on 8977036046 within 2 hours of receiving the order
- Provide your order number, details of the issue, and, if possible, a photo of the item.
- Once the request is reviewed and approved by the Merchant, customer will be informed of the next steps.
- Food items must be reported for return or replacement within 2 hours of delivery.
- Items must be in their original condition and packaging.
- Returns will not be accepted for items marked as “non-returnable” or for orders that do not comply with hygiene and safety standards.
- Refunds or replacements are not applicable for incorrect orders placed by the customer.
In case of cancellation by the customer due to quality issues, the amount will be refunded by the merchant/seller. Once the cancellation is requested, it might take up to 15 days for the refund to be processed. The refunds for all eligible cancellations will be made via the payment method used at the time of purchase, with the exception of cash payments under the “Pay on Delivery” payment method. All communications regarding refunds should be sent to venkat@verce.in
- Refunds are available for eligible issues reported within the specified return period.
- Refunds will only be issued to the original payment method or as store credits.
- Refunds for approved issues will be processed within 3-5 business days
- Orders where preparation has already begun.
- Orders canceled beyond the allowed time frame.
- Incorrect orders placed by the customer.
